Purchase and service terms

1. Services

Pelle Operations provides operations, administration, executive support, client, digital and related services in Hebrew and English. Purchased hours may be allocated across service areas according to priorities, package limits and availability.

2. Starting work

Work begins after payment is received, the service agreement is signed, onboarding is completed and a start date is confirmed. Initial response time is not a commitment to task completion time.

3. Hours, validity and rollover

• Quick Support includes five hours valid for 45 days.
• Monthly packages may roll up to 20% of unused hours into the following month only while the package remains active.
• Rolled hours expire if unused during that following month.
• Additional hours require advance approval and are billed at ₪220 per hour.

4. Payment and renewal

Displayed prices exclude VAT where applicable. Monthly packages renew automatically each month on the scheduled billing date until the client stops a future renewal. Stopping renewal does not cancel a service period that has already been paid for. Card or currency-conversion fees, if any, are set by the payment provider or card issuer.

5. Exclusions

Supplier payments, software, advertising, printing, shipping and external purchases are not included. Services do not include legal, accounting, tax, licensed payroll or financial advice. Professional photography, paid campaigns, full branding, complex editing and complex development are scoped separately when required.

6. Websites and defined projects

Updates, maintenance and individual pages may use package hours. A full website, store or defined-output project is quoted separately.

7. Materials, access and client responsibility

The client is responsible for providing the materials, access, decisions and approvals required for delivery. Important business information should be backed up, and passwords should not be sent through insecure channels.

8. Cancellations, renewals and refunds

Pelle Operations services are intended for businesses and professionals and are purchased as a bank of working hours for business purposes.

Once a purchase and payment have been completed, the purchased package and paid service period cannot be cancelled, and no full or partial refund will be provided, including in cases of change of mind, changed business needs, non-use of hours or partial use of the package.

Monthly packages renew automatically each month on the scheduled billing date until the client stops future renewal.

Future renewal may be stopped at any time before the next charge is processed, using the methods described on the website. Stopping renewal applies only to the next billing period. It does not cancel the active package and does not entitle the client to a refund for any charge already processed.

If a request to stop renewal is received after the next charge has already been processed, the paid package will remain active under its terms, and the renewal stop will apply to the following billing period.

Quick Support is a one-time package. It does not renew automatically and is non-refundable after purchase.

No refund will be provided for unused hours resulting from a delay in supplying materials, access permissions, information, feedback or approvals required from the client to perform the work.

Unused hours remain subject to the validity and rollover rules of the purchased package. When the package ends and is not renewed, hours that are no longer valid after the service period will expire and cannot be converted into a credit or cash refund.

Nothing in these terms limits any right that cannot lawfully be waived under applicable law. If Pelle Operations is unable to provide a paid service for a reason attributable to Pelle Operations, the parties will proceed in accordance with the service agreement and applicable law.

9. Third-party services

The site may link to Stripe, WhatsApp, Calendly and other providers. Use of those services is also governed by their terms and privacy policies.

10. Contact

For questions about these terms, email elirazperezbs@gmail.com or call +66 65 096 4613.